Refund Policy

Refund Policy for Amani Jewelry

At Amani Jewelry, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be instances where you may need to return or exchange a product. Please read our refund policy carefully to understand your rights and obligations when returning items purchased from our e-commerce website.

1. Eligibility for Refund:

   - We accept returns for a refund or exchange within 3 days from the date of delivery.

   - To be eligible for a refund or exchange, the item must be unused, in its original packaging, and in the same condition as received.

 -  Do make a video while opening the product box to ensure the proper visibility of the product. 

2. Non-Refundable Items:

   - Custom-made or personalized jewelry.

   - Items that show signs of wear, damage, or alteration.

   - Earrings (for hygiene reasons) unless they are faulty or damaged upon arrival.

3. Refund Process:

   - To initiate a refund or exchange, please contact our customer service team within the specified return period.

   - Provide your order number, details of the item(s) you wish to return, and the reason for the return.

   - Our customer service team will guide you through the return process and provide you with a return authorization (RA) number, along with instructions on how to return the item(s).

4. Return Shipping:

   - The customer is responsible for the cost of return shipping unless the item received is faulty, damaged, or incorrect.

   - We recommend using a trackable shipping service and purchasing shipping insurance for items of significant value, as we cannot guarantee that we will receive your returned item.

5. Inspection and Approval:

   - Upon receipt of the returned item(s), our quality control team will inspect the product(s) to ensure they meet the eligibility criteria for a refund or exchange.

   - If the returned item(s) pass inspection, we will process your refund or exchange within 7 business days.

6. Refund Method:

   - Refunds will be issued to the original method of payment used for the purchase.

   - Please note that it may take some time for the refund to be reflected in your account, depending on your financial institution's processing time.

7. Exchange Policy:

   - If you wish to exchange an item for a different size, style, or product, please indicate your preference when contacting our customer service team.

   - Exchange requests are subject to availability. If the requested item is not available, we will issue a refund instead.

8. Contact Information:

   - If you have any questions or concerns regarding our refund policy, please contact our customer service team at help@amanijewel.com or +91-8700229911

Amani Jewelry reserves the right to amend or update this refund policy at any time without prior notice. Changes to the policy will be effective immediately upon posting on our website.

Thank you for shopping with Amani Jewelry. We appreciate your trust in our brand and are committed to providing you with exceptional service and high-quality products.